Never Trust a \’Silent\’ Customer

Posted by D`Souza Sean on April 28th, 2007 in · 1 Comment

Imagine you run a pizza parlour. You have all these neighbourhood families that pop in at least once a week for some pizza, garlic bread and Coke. On an average, one customer spends about $30 per week. But let’s assume they spend just $20. Imagine you did something that bugged this customer, but he or she never told you about it…

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